Return and Exchange

Exchange Policy – Stouteez

At Stouteez, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are happy to offer an exchange under the following conditions:

Eligibility for Exchange

Items must be exchanged within 7 days of purchase.

Products must be unused, unwashed, and in their original condition with tags and packaging intact.

Proof of purchase (receipt, order number) is required.

Non-Exchangeable Items

Items purchased on sale, promotion, or clearance are not eligible for exchange.

Products that have been worn, washed, or damaged after purchase are not eligible for exchange.

Exchange Process

Customers can exchange for a different size or design of equal value.

If the desired item is not available, customers may choose another product of the same value or pay the difference for a higher-priced item.

No cash refunds are provided.

How to Exchange

Share your order details and the reason for the exchange.

Customer needs to return the Product/s via a traceable courier at their own expense to our address. Shipping costs are non-refundable.

Once the item is received and inspected, we will process your exchange promptly.

Store Credit will be issued as per the Current Pricing of the Article/s at the time of Exchange.

Minute differences in color may be discerned due to different lighting conditions during photography and/or minute differences in color contrast on different screens. Thus, exchanges on this basis will not be entertained.

Order Cancellation

Stouteez reserves the right to decline the Item/s ordered for reason, including Unavailability of article/s ordered, pricing error, false contact & shipping details, or delivery area is out of coverage.